Frequently Asked Question (F.A.Q)

General FAQs:

1. What types of products do you offer?
   We offer a variety of handmade art products including custom illustration commissions, themed journals, stickers, tote bags, and other personalized gifts.

2. Can I customize an order or request a personalized illustration?
   Yes, we accept custom orders for illustrations and personalized gifts. You can contact us through email or Instagram DM to discuss your specific needs. 

3. How long does it take to process and ship an order?
   Processing time typically ranges from 3-5 business days, depending on the type of product and customization involved. Shipping times vary by location.

4. What is your return or refund policy?
   We accept returns or exchanges for incorrect items within 14 days of delivery. Custom and personalized items are non-refundable.

5. Do you ship internationally, and what are the shipping fees?
   Yes, we ship internationally! Shipping fees vary based on the destination and will be calculated at checkout.

6. What payment methods do you accept?
   We accept major credit and debit cards, and other secure payment options available on our website.

7. Can I track my order after it has been shipped?
   Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

8. Do you offer gift wrapping or special packaging?
   Yes, we provide gift wrapping and special packaging for an additional fee. Be sure to select this option at checkout or contact us for more details.

Wholesale FAQs:

1. Do you offer wholesale pricing for bulk orders?
   Yes, we offer wholesale pricing for bulk orders. Please reach out to us for more information about pricing and terms.

2. What is the minimum order quantity for wholesale purchases?
   The minimum order quantity for wholesale purchases is typically 50 units, but this may vary depending on the product type.

3. How can I apply for a wholesale account?
   To apply for a wholesale account, please email us with details about your business and the products you are interested in purchasing. We will get back to you with the next steps.

4. Do you provide custom designs for wholesale clients?
   Yes, we can provide custom designs for wholesale clients. Custom designs may involve additional lead time and design fees.

5. What is the lead time for large or wholesale orders?
   The lead time for wholesale orders typically ranges from 2-4 weeks, depending on the size and customization of the order. We will confirm the timeline when your order is placed.

6. Are there any discounts or incentives for wholesale buyers?
   Yes, we offer tiered discounts based on the order size. For more details, please contact us directly.

7. What are the shipping options for bulk or wholesale orders?
   We offer a variety of shipping options for wholesale orders, including express and standard shipping. Shipping costs will be calculated based on the order size and destination.

8. Is there a return or exchange policy for wholesale orders?
   Wholesale orders can be returned or exchanged only if there is a defect or issue with the products. Please report any issues within 7 days of receiving your order to discuss solutions.